Salesforce Application and Process Specialist

Salesforce hero, to manage the system and improve the support to key users

Your Challenge

At War Child we work to improve the resilience and wellbeing of children living with violence and armed conflict. War Child uses Salesforce as our main information system for CRM and program and grant management across the entire organisation, from fundraising and customer service to grant management and project monitoring & evaluation.

As Process and Application Specialist, your main responsibility is to manage the Salesforce platform, keeping it in tip-top shape. Besides maintenance, you further develop and improve the support of up and running business processes, including integration with other tools. You advise and guide our international teams that are new to Salesforce, with an eye for scalability. You support key users of the diverse domains, providing directions on priority setting with your IT knowledge and growing their capabilities to use the system’s full potential.

In 2023 we plan for a large redesign of our Salesforce system to align it with the new international organizational structure and new ways of working and in your role, you will play a pivotal role in that.

As Application and Process Specialist you are a part of the ICT department, and you report to the Global ICT Manager. You are the linking pin for the key users of Salesforce in our donor and programme countries, and you work together with the wider ICT team and external partners.

The Application and Process Specialist role is stationed in our Amsterdam office (successful candidate needs to be eligible to work in the Netherlands).

Your responsibilities

  • Safeguard architecture, data consistency and logic within and between processes and needs
  • Sets up, monitors and safeguards the authorization structure, monitors usages of application and date maintenance by users.
  • Lead updates, software upgrades, testing, implementation and deployment.
  • Signalize and suggest process improvement possibilities
  • Translate business requests to use cases and system requirements
  • (Co)develop plans and implement new functionalities, by realizing improvements independently or in cooperation with implementing software partners/system developers
  • Support implementation and rollout of Salesforce in new fundraising countries
  • Manage the helpdesk, solve incidents or put forward to third parties
  • Organize (advanced) training and guidance to (key) users on relevant topics and maintain documentation.
  • Participate in projects to improve the usage of data in the organization and advise on usage of (innovative) digital technologies.
  • Participate in NGO platforms and stay up to date on market developments.

Your Profile

  • HBO+ level of working and thinking
  • Min. 3-5 years of relevant working experience as an application specialist
  • Experience with configuring and administering Salesforce
  • Knowledge of (Salesforce) technologies such as APEX, Salesforce Flow, SQL and experience with integrating Salesforce with other systems and platforms.
  • Knowledge of Marketing Cloud and experience with BI tools like Power BI is a pre
  • Analytical and problem-solving skills; creative in finding solutions
  • Solution and service oriented.
  • Affinity with digital innovation projects and technologies
  • Ability to interact with people from a wide diversity of backgrounds and cultures
  • Understanding of the processes and services of NGOs is a pre
  • Good communication skills, fluent in Dutch and English (spoken and written).
  • Fully support War Child’s mandate and mission
  • Available for 32-40 hours per week
  • Eligible to live and work in the Netherlands.

Our offer

  • Salary ranges from €3267 to €4062 per month, based on 40 hours per week (the exact step determined by the years of your relevant working experience)
  • 26 vacation days (based on 40 hours per week), plus 2 additional fixed free days
  • Vacation allowance of 8% of the annual salary
  • A contributory pension scheme, fully paid by War Child
  • Possibility to combine working from home with work in the office
  • Laptop to work from any location and mobile phone contribution of €25 per month
  • Possibility to follow (online) trainings and/or courses and attend War Child’s events
  • Good atmosphere, great colleagues and of course the meaningful purpose of our work!

Our Organisation

War Child is a dynamic organization. We try to keep an informal ambiance within our office, with a lot of room for creativity, inspiration and self-initiative from employees. We practice what we preach: dynamic, innovative, integrity focused, and a drive to reach the highest possible results against the lowest possible costs. War Child Holland offers a challenging job in an inspiring workplace in Amsterdam.

How to Apply

Interested and qualified candidates are invited to apply before 12 February 2023. Make sure to upload your English CV (maximum of two pages) and cover letter by using the following hyperlink:

Please mention where you found this vacancy.

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By submitting your application you certify that all of the statements made in your application are true, complete, and correct and are made in good faith. You understand that falsifying, misrepresenting or intentionally withholding information will be grounds for rejection of your application or withdrawal of any offer of appointment or, if an appointment offer has been accepted, this will be ground for employment sanctions, such as, but not limited to, instant dismissal. In addition, you understand that you need to submit a Certificate of Conduct and that, if you fail to submit it, no employment relationship can be established.

War Child is an international organisation, and we are committed to be a diverse and inclusive employer, placing human and child rights at the centre of our existence and work. We hire our new colleagues based on their talents, competences and shared values; we do not distinguish them based on their age, sex, gender and gender identity, race, color, ethnicity, religion, culture, sexual orientation, disability etc.

The safety of children and youth is a paramount and essential to War Child’s work. War Child has a zero tolerance policy towards any form of abuse. To prevent placing children and youth at any risk this subject is addressed in our recruitment and selection procedures. Moreover, the accepted candidates will be required to state their commitment/ intent to be aware, consider and adhere to the minimum standards applicable in development and humanitarian settings, such as humanitarian values and principles, Sphere Humanitarian Charter, Standards in the Humanitarian Standards Partnership, Core Humanitarian Standard, International Humanitarian Law, Code of Conduct for the International Red Cross and Red Crescent Movement and Non-Governmental Organizations (NGOs) in Disaster Relief and IASC Six Core Principles Relating to Sexual Exploitation and Abuse.


  • Only applications received via our website are processed.
  • If we appoint a suitable candidate before the given closing date, we reserve the right to remove the vacancy from our website before that date. In such a case, any responses received after that time are not processed.
  • It could be that during our selection process the closing date for the vacancy is extended. If so, and you have not yet heard from us, your application will remain active.