Operations Support Manager

“Experienced finance manager with knowledge of, and experience in HR management and administration, logistics management, and IT”

Your Challenge

You will play a key role within Ukraine’s War Child Holland Representative Office (RO) managing across the areas of HR, financial management & administration, logistics management and ITC. You will ensure supporting processes are running effectively to enable in-country staff and stakeholders to efficiently carry out the response program in Ukraine.

Your Responsibilities

Financial Management & Administration Support

  • Support the Country Representative in maintaining efficient financial control (cash flows, local payments of Implementing Partners (IPs), etc.); accountability standards, procedures and records.
  • Responsible for financial management policy and guidelines being followed.
  • Oversee and ensure accurate, timely and correct bookkeeping and other financial records.
  • Ensure secured money transfers and bank relations.

Logistics and Information & Communication Technology (ITC)

  • Develop and enhance systems and guidelines of IPs procurement; stock control; equipment use and maintenance, etc.
  • Review IP logistics manuals and ensure logistics policy and guidelines are followed.
  • Manage quality control and compliance of Representative Office management of supplies, assets, stock, PC’s, server and communication.
  • Manage the quality of logistical aspects of security management.
  • Responsible for timely managing registration, work permits, visa and insurance issues.
  • Responsible for quality and security in the management and maintenance of IT and communications.

HR Administration

  • Oversee in-country HR administration and enhance HR related tools and guidelines. Monitor policies and practices are in line with local legislation.
  • Build capacity of local partners in the areas of finance/logistics/HR/admin processes.
  • Responsible for ensuring National Staff policies are in place and adhered to.

Capacity Building and Knowledge Management
Actively compile lessons learned/best practices and share knowledge with the Representative Office project team and IPs.


  • Monitor information related to contractual arrangements – on audits, inventories, utilization and all such elements in the contracts and grants.
  • Ensure all required work-related records are collected and maintained.
  • Support the project team to maintain a database/archive of all grant-related information and documentation of all the IPs.

Your Profile

  • Bachelor’s degree in administration, development studies, economics, project management, finance or an equivalent degree in related fields is required.
  • Knowledge of financial administration, logistic procedures (including procurement and maintenance), ICT (computer, network, communication means) and HR-administration.
  • A minimum of 4 years post bachelor’s degree of relevant experience at the national or international level in related fields.
  • Practical experience with INGOs, or UN agencies financial and operational procedures.
  • Experience working with grants projects, including monitoring financial performance and providing capacity building support to grantees.
  • Excellent social and communication skills.
  • Capacity to advise and coach executive staff to reach results and quality.
  • Fluency in written and oral English and Ukrainian is preferred.

The Organisation

War Child is a young and dynamic organisation. We try to keep an informal ambiance within our office, with a lot of room for creativity, inspiration and self-initiative from employees. We practice what we preach: dynamic, innovative, integrity focused and a drive to reach the highest possible results against the lowest possible costs. War Child offers a challenging job in an inspiring workplace in Amsterdam.

Our Offer

Depending on the duty station, local contract with salary and secondary labour conditions based on the local salary scale and T&C will apply.

Location: Any country where War Child Holland has its offices. Preference is for Ukraine based. The successful candidate must be eligible to work in that country. Preference will be given to local candidates.

Contract: War Child standardly offers a 1-year contract. Weekly working hours of 40.

How to Apply

Interested and qualified candidates are invited to apply before 19 June 2023. Make sure to upload your English CV (maximum of two pages) and a short cover letter here:

Applications are considered and reviewed on a rolling basis.

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War Child is committed to humanitarian values, standards and norms and we expect the same from job applicants. War Child is especially committed to safeguarding the children and youth we support and doesn’t tolerate any form of abuse. Because we want to prevent and deter any actions that place children and youth at risk, conduct references are an important part of our recruitment procedure. As part of the selection process, War Child will request standardized references in accordance with the Inter-Agency Misconduct Disclosure Scheme and a recent Criminal Records statement.

Equal opportunity

War Child has a dream that every child lives in peace - no matter who or where they are. That’s why we pride ourselves on being an equal opportunity employer. We promote diversity and belonging in everything we do and select our potential new colleagues without regard to gender, race, colour, religion, nationality, disability, age or sexual orientation.

Application process

To ensure that we spend as much of our resources on the support of children and youth, War Child needs to operate as efficiently as possible. This means we can only process job applications received through our websites.

If we appoint a suitable candidate before the given closing date, the vacancy will be removed from our websites. In this case, any responses received after removal will not be processed. Sometimes the closing date of a vacancy is extended. If so, and you have not yet heard from us, your application will remain active.