IT Officer International

‘IT talent who is also a flexible and customer oriented problem solver’

Your Challenge

At War Child Holland (WCH) we work to improve the resilience and wellbeing of children living with violence and armed conflict. To support the children and our programmes, we rely on a robust IT Infrastructure, information systems and IT devices and tools. Although we operate in a modern cloud based infrastructure and systems, our work often takes place in difficult circumstances where access to Internet and IT resources is limited – a part of your challenge is to enable us to carry out our work in the best possible way wherever we are!

As IT Officer International you are responsible for the availability and proper functioning of the IT infrastructure and ensuring that all users can optimally use all the IT facilities. You act as the linking pin between Field IT staff, users and external parties. You support and advise Field IT staff, users and departments on the correct and safe use of facilities and systems, contribute to the further development and improvement of our IT Infrastructure and systems and monitor and safeguard the security of our IT infrastructure and our IT information assets.

The IT Officer International is part of the ICT Department and reports to the ICT Manager. As IT Officer International you are the first point of contact for IT staff in our programme countries and you work closely together with, and act as a backup of, the IT Officer Amsterdam. The position is based in Amsterdam.

Your responsibilities

  • Manage the Azure and Office365 environment
  • Monitor the performance and continuity of global IT-systems
  • Setup and provide user management for Global War Child staff
  • Support with procurement of new hardware and services
  • Monitor security threats and handle security incidents
  • Identify bottlenecks in the operation of the ICT infrastructure, propose and implement improvements (alone, with the ICT Team or with external suppliers)
  • Initiate and collaborate on IT improvement projects, with the ICT Team members and external suppliers
  • Provide the 1st and 2nd line support for all questions, problems and requests from field IT staff and end users regarding the IT infrastructure, functioning and use of hardware, software and peripherals
  • Provide information and guidelines to IT staff and end users about the proper management and usage of IT facilities
  • Guide the rollout of new laptops and mobile devices in countries
  • Act as a backup of the IT Officer Amsterdam
  • Signal and report information and computerization needs of (end) users

Your Profile

  • Bachelor degree or higher in Computer Science or related field
  • At least 5 years of relevant professional work experience in an international context (preferably in NGO)
  • Knowledge of and experience with administering Azure, Active Directory and Office365
  • Knowledge of and experience with support processes (ITIL) and providing remote support
  • Knowledge of and insight into the ICT infrastructure and IT security
  • Knowledge of networks, Satellite communication, video conferencing is a plus
  • Analytical and problem solving skills; creative in finding solutions
  • Service oriented
  • Good communication skills
  • Fluent in English (spoken and written). Good knowledge of Dutch and knowledge of French, Spanish or Arabic is a plus
  • Ability to interact with people from a wide diversity of backgrounds and cultures
  • Fully support War Child’s mandate and mission
  • Available for 32-40 hours per week
  • EU national or eligible to live and work in the Netherlands/EU.

Our offer

  • Salary range from € 2873 to € 3644 gross per month, based on 40 hours per week (the exact step determined by the years of your relevant working experience)
  • 26 vacation days (based on 40 hours per week), plus 2 additional free days
  • A contributory pension scheme
  • Monthly mobile phone contribution of € 25,-
  • Reimbursement of train costs (2nd class) for your home-work commute
  • Possibility to follow training and/or courses and attend War Child’s events
  • Pleasant working conditions, good atmosphere, great colleagues and of course the meaningful purpose of our work!

Our organisation

War Child is a dynamic organization. We try to keep an informal ambiance within our office, with a lot of room for creativity, inspiration and self-initiative from employees. We practice what we preach: dynamic, innovative, integrity focused, and a drive to reach the highest possible results against the lowest possible costs. War Child Holland offers a challenging job in an inspiring workplace in Amsterdam.

How to Apply

Interested and qualified candidates are invited to apply by no later than 13 September 2020. Make sure to upload your English CV (maximum of two pages) and cover letter here:

Please mention where you found this vacancy. Applications are considered on a rolling basis.

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The safety of children is essential to War Child. War Child does not tolerate or accept any form of abuse. This subject is addressed in our recruitment and selection procedures. Moreover, the accepted candidates will be required to state their commitment/ intent to be aware, consider and adhere to the minimum standards applicable in development and humanitarian settings, such as humanitarian values and principles, Sphere Humanitarian Charter, Standards in the Humanitarian Standards Partnership, Core Humanitarian Standard, International Humanitarian Law, Code of Conduct for the International Red Cross and Red Crescent Movement and Non-Governmental Organizations (NGOs) in Disaster Relief and IASC Six Core Principles Relating to Sexual Exploitation and Abuse.


  • Only applications received via our website are processed.
  • If we appoint a suitable candidate before the given closing date, we reserve the right to remove the vacancy from our website before that date. In such a case, any responses received after that time are not processed.
  • It could be that during our selection process the closing date for the vacancy is extended. If so, and you have not yet heard from us, your application will remain live.