Director Shared Operations

“Experienced people manager with broad operations background to set up and lead our Shared Operations”

Your Challenge

As Director Shared Operations (DSO) you are responsible and accountable for leading, managing, monitoring and supporting all the operations departments of War Child. You are also responsible for developing the War Child operations strategy and leading all operational functions in War Child with a dotted line reporting via the Country Directors in Program and Donor Countries.

The DSO reports to the Managing Director and is part of the (International) Management Team. The Director manages the department managers: Finance, HR and ICT.

Your responsibilities

  • Set out the overall vision and principles and lead the development and implementation of the operations strategy and annual plans in terms of Finance, HR and ICT.
  • Contribute to the development and implementation of internal policies and procedures and ensure compliance and adequate risk management
  • Ensure effective, efficient, continuously improved quality processes and systems, supported by state of the art ICT systems, ensuring agility in the volatile and ever changing contexts
  • Ensure a qualitative set up of the organization-wide shared operations support
  • Leads the development (in collaboration with the other IMT members) of the long-term strategic vision of War Child and ensure that all its statutory requirements are met
  • Perform and oversee rationales, analyses and clarifications of all shared operations departments (incl. program countries) and reports progression for the purpose of various stakeholders such as CEO, supervisory board, etc.
  • Participate in project steering committees and provides advice based on input of the different shared operations departments
  • Provide global advice and support, including the development of tools for the different departments
  • Oversee the execution and monitoring of the Planning- and Control Cycle and the system of accounting & internal control by the finance department, across the entire organisation
  • Ensure the teams within the department deliver according to the overall planning and control principles, guidelines and procedures and monitor compliance and execution organization-wide
  • Steer project groups to accomplish a global workforce, ICT systems, policies and processes, etc.
  • Inform stakeholders, CEO and Audit Committee of the Supervisory Board about main risks and incidents of fraud
  • Ensure proper quantitative and qualitative staffing within the different departments in order to achieve the determined objectives
  • Build a work atmosphere of integrity and trust in combination with accountability, provide guidance, instructions, and coach and motivate staff
  • Actively promote, encourage and invest in learning and development of people, provide safe room for failure in the context of learning and development
  • Practice a participatory and inclusive leadership style. This includes actively engaging staff to participate in decision making.

Your Profile

  • University degree in General Management, MBA, Development Studies
  • Experience in a Management Team position and knowledge of general management (in particular, financial and HR management, with affinity for ICT)
  • 10+ years of management experience in international development sector and/or humanitarian context in diverse operations department
  • Required solid knowledge of shared operations structures of (non-governmental) organizations
  • Dutch native speaker with full proficiency in English
  • Excellent analytical and problem solving skills
  • Able to perform, liaise, understand and meet the needs of the supervisory board
  • Good social and communication skills, able to deal effectively in a variety of cultural and political contexts
  • Strong strategic and analytical skills for effective policy development and risk management
  • Result-based management: demonstrated capacity to plan and deliver results in a structured manner
  • Understanding of legal implications and risks, HR and ICT policies and procedures
  • Strong leadership skills: demonstrated capacity to take decisions regarding strategic, tactical, and operational and personnel matters
  • Available full time and based in Amsterdam (or ready to move to Amsterdam)
  • EU citizen or resident, eligible to live and work in the Netherlands.

Our offer

  • Salary range from €4.350 to €6.337 gross per month, based on 40 hours week (the exact step determined by the years of your relevant working experience)
  • 26 vacation days (based on 40 hours per week), plus 2 additional free days
  • Pension contributions fully covered by the employer
  • Monthly mobile phone contribution of € 25,00
  • Possibility to follow training and/or courses and attend War Child’s events
  • Pleasant working conditions, good atmosphere, great colleagues and of course the meaningful purpose of our work!

Job location: Amsterdam, Netherlands

Contract: War Child Holland is looking for someone committed to invest at least 2-3 years in this position, starting with a 1 year contract with the intention to prolong. Selected candidate will be offered local Dutch contract.

The Organisation

War Child is a dynamic organization. We try to keep an informal ambiance within our office, with a lot of room for creativity, inspiration and self-initiative from employees. We practice what we preach: dynamic, innovative, integrity focused, and a drive to reach the highest possible results against the lowest possible costs. War Child Holland offers a challenging job in an inspiring workplace in Amsterdam.

How to Apply

Interested and qualified candidates are invited to apply before 17th November 2019. Make sure tho upload your English CV (maximum of two pages) and to fill in our online questionnaire here.

Please mention where you found this vacancy. Applications are considered on a rolling basis.

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We recruit for this role in collaboration with Stanton Chase and it is possible that your application can be shared with them (after receiving your agreement for that).

The safety of children is essential to War Child. War Child does not tolerate or accept any form of abuse. This subject is addressed in our recruitment and selection procedures. Moreover, the accepted candidates will be required to state their commitment/ intent to be aware, consider and adhere to the minimum standards applicable in development and humanitarian settings, such as Sphere Humanitarian Charter, Standards in the Humanitarian Standards Partnership, Core Humanitarian Standard, Code of Conduct for the International Red Cross and Red Crescent Movement and Non-Governmental Organizations (NGOs) in Disaster Relief and IASC Six Core Principles Relating to Sexual Exploitation and Abuse.


  • Only applications received via our website are processed.
  • If we appoint a suitable candidate before the given closing date, we reserve the right to remove the vacancy from our website before that date. In such a case, any responses received after that time are not processed.
  • It could be that during our selection process the closing date for the vacancy is extended. If so, and you have not yet heard from us, your application will remain live.