Information Management Officer

based in Amman, Jordan

War Child Programme for Syria

War Child Holland (WCH) is an international non-governmental organization that works exclusively to improve the well-being and resilience of children and youths affected by violence and armed conflict. As a learning organisation, War Child (WCH) continuously enhances its services to children affected by war and conflict. This includes striving to become a networked expert organisation, able to mobilise and provide services and technical assistance within and outside the organisation, as well as across programme teams in its various country offices.

War Child has been responding to the needs of Syrian children. The programme is expanding and is in need of professional supervision, as well as an entrepreneurial spirit to further grow the programme.

The Challenge

The purpose of the Information Management (IM) Officer position is to actively manage all data-related activities within War Child’s Syria programme. The IM Officer is part of the MEAL team and reports directly to the Monitoring, Evaluation, Accountability and Learning (MEAL) Manager and collaborate with the MEAL Coordinators, to establish and maintain data management platforms that enable effective and efficient reporting and visualization. The MEAL information and reports will allow project stakeholders to view and analyse project reach across sub-districts, sex, age, type of service and residency status of beneficiaries served and other real-time progress against deliverables. It will also flag shortfalls against intended outcomes, supporting the WCH team to work with partners to adapt modalities and implementation plans as needed.

Result Areas

Maintain oversight and management of data and information systems

  • Ensure necessary partners’ data is uploaded in a timely manner in Arabic and English and is cross-checked and triangulated with narrative reports.
  • Conduct timely and periodic (at least monthly) quality checks on reach data reported by partners and work with project team on cross-checking data from different sources.
  • Report on any identified shortfalls in reach data and follow up with partners and support them in cleaning and improving the quality of said data.
  • Provide the MEAL Manager with feedback on the database and areas of improvement to facilitate partner reporting.
  • Design and deploy digital data collection tools on KoBo, Survey Gizmo, CommCare or ONA to support accurate data collection. This includes (but is not limited) to form development, testing, refinement and training partner staff on application approaches.

  • Focal point for Data Protection Guidelines for WCH’s Syria Programme internally and with partners.
  • Support partners in interaction with cluster and working group IM colleagues, including submission of 4Ws, other regular quantitative reporting (emergency response, ad hoc updates), and coordinate in trainings and competency building.

Deliver high quality and accurate data visualisation

  • Lead on the design and presentation of an information tracking system at the country level. This requires the integration of various datasets (across projects) into one platform and ensuring unique beneficiaries are tracked across projects.
  • Lead on the development of a holistic digital and real-time dashboard which embeds aggregated data compiled through the information tracking system and visualises achievements. The dashboard will also flag shortfalls against intended outcomes, supporting WCH as lead to work with partners to adapt modalities and implementation plans as needed (using PowerBi or other appropriate platforms).
  • Lead on high quality project-level visualisation of output and outcome data for reporting purposes.

Contribute to internal and donor reporting

  • Develop and/or streamline reporting templates that facilitate the acquisition, aggregation and flow of information in and between projects.
  • Assist MEAL Coordinators in the processing, analysis and reporting of data whenever needed.
  • Support MEAL manager and Coordinators in producing annual beneficiary counts by verifying the numbers and uploading those on the WCH Rafiki system.
  • Support in submission of project proposals and donor reports, with calculation of reach and standardising consolidations per sector area.

Build the capacity of WCH staff and partners on data systems

  • Train local partners and WCH staff on War Child’s database and deployed digitised data collection tools
  • Support and build capacity of local partners and WCH staff to ensure quality and efficient data collection, storage, analysis, and visualisation is systematically applied and maintained.

Coordinate Internally and Externally

  • Provide support to programs in all aspects of country-relevant information management.
  • Participate in information management-related working groups and maintain close working relationships with counterparts in other relevant international NGOs, and local NGOs and associations in the region.
  • Represent WCH externally, in relevant platforms/networks focused on information management of programs and projects.
  • Participate in relevant internal and external IM workshops and meetings to support coordination and collaboration

Knowledge and Experience

  • Relevant academic background (e.g. IM, software development, research, social science, statistics).
  • Minimum 2 years of relevant experience working on information management systems and data management, monitoring and evaluation, ideally with humanitarian/development organisations.
  • Excellent computer skills, including experience with Excel and PowerPoint. Experience with PowerBI, SQL and Oracle are strong plus.
  • Advanced skills in Excel required including pivot tables, database design, designing dashboards and graphical representation.
  • Work experience using ODK or Kobo data collection systems required. Experience with Commcare is a strong plus.
  • Demonstrated knowledge of quantitative and qualitative MEAL systems and tools.
  • Proven ability to work productively with a variety of stakeholders to run participatory processes and meet tight deadlines with an emphasis on quality.
  • Excellent visual design skills related to clear and accurate presentation of data.
  • Good report writing and information dissemination skills.
  • Familiarity with the political, social, cultural, humanitarian and donor context of Syria is ideal.


  • Demonstrated ability to effectively interpret, present, and visualise data with attention to detail.
  • Able to think critically about data and information, triangulating and cross-checking data when needed and with minimal guidance.
  • Excellent organisational and time management skills and ability to meet strict deadlines.
  • Results-oriented.
  • Able to quickly identify needs / gaps and work towards solutions.
  • Excellent coordination, teamwork skills and flexibility.
  • Ability to guide and support others.
  • Strong problem-solving skills.
  • Strong organisational skills.
  • Culturally sensitive.
  • Commitment to high level of confidentiality with sensitive information.
  • Fluency in spoken and written Arabic and English.

Job Location: Amman, Jordan.

Contract: The contract is for 12 months with the intention to extend.

How to apply

Interested and qualified candidates are invited to upload their CV and a short cover letter in English, not later than 11 November 2022, here:


War Child is committed to humanitarian values, standards and norms and we expect the same from job applicants. War Child is especially committed to safeguarding the children and youth we support and doesn’t tolerate any form of abuse. Because we want to prevent and deter any actions that place children and youth at risk, conduct references are an important part of our recruitment procedure. As part of the selection process, War Child will request standardized references in accordance with the Inter-Agency Misconduct Disclosure Scheme and a recent Criminal Records statement.

Equal opportunity

War Child has a dream that every child lives in peace - no matter who or where they are. That’s why we pride ourselves on being an equal opportunity employer. We promote diversity and belonging in everything we do and select our potential new colleagues without regard to gender, race, colour, religion, nationality, disability, age or sexual orientation.

Application process

To ensure that we spend as much of our resources on the support of children and youth, War Child needs to operate as efficiently as possible. This means we can only process job applications received through our websites.

If we appoint a suitable candidate before the given closing date, the vacancy will be removed from our websites. In this case, any responses received after removal will not be processed. Sometimes the closing date of a vacancy is extended. If so, and you have not yet heard from us, your application will remain active.