Head of Finance and Operations, Syria Response Programme

Based in Amman, Jordan (National Contract)

War Child is looking for an accomplished people manager, with a solid background in finance and operations in the humanitarian sector, for our Syria Response office based in Amman, Jordan. This job offers you the chance to be part of a growing organisation offering a dynamic work environment and the opportunity to join a diverse team that is firmly dedicated to helping children affected by war. In addition to relevant senior-level experience, we are looking for someone who is committed to our cause, is able to work effectively with colleagues across departments and different locations and brings a can-do attitude along with outstanding attention to detail. As a member of the senior management team, you will be involved in strategic planning and decision-making and will have the opportunity to meaningful contribution to our mission.

Your Challenge

The Head of Finance and Operations (HFO) is responsible for overseeing the operational support functions for the War Child Syria Response office. This includes financial management, budget control, audit and compliance, logistics and procurement, administration and ICT. The HFO is accountable for ensuring the Syria Response programme benefits from timely, efficient and high quality operational support. The HFO will also promote and support activities designed to enhance the operational capacity of War Child’s partners in the Syria Response programme across its various locations.

The HFO leads the Finance and Operations department of the Syria Response office and reports directly to the Syria Response Country Director (CD). As a member for the Country Management Team (CMT), the HFO will proactively contribute towards strategy development and management-level problem-solving, will play a central role in maintaining positive relationships with partners, and is committed to ensuring positive and productive working relationships across all departments of the Syria Response office, as well as with relevant parts and colleagues of the wider War Child Alliance, both regionally and globally.

Your Responsibilities

Internal Financial Management and Risk Management

  • Advise and support the CD in maintaining efficient financial control (of cash flows, local payment, etc.), accountability standards, procedures and records,
  • Ensure financial management policy and guidelines are developed and adhered to, within the framework of (partially) remote programme management and implementation,
  • Prepare budgets, reports and financial management information for internal stakeholders (CD and Head Office), including 4M, 8M, 12M and Annual Plan,
  • Enhance the planning and control cycle in line with Head offices guidelines,
  • Ensure accurate, timely and correct bookkeeping,
  • Report relevant developments on finance administration to Global Department of Shared Operations,
  • Oversee the effective management of money transfers, cash and bank relations by the finance team,
  • Prepare a monthly financial situation summary, including analysis of expenditures versus budgets and reports to the CD for review and discussion,
  • Timely identify (potential) financial risks and proactively propose solutions to the CMT to address these.

Budgeting, Donor Reporting, Audit & Compliance

  • Responsible for budget preparation of new proposals to donors,
  • Accountable for periodic financial reports to donors according to their guidelines/regulations and liaise with relevant donors’ focal points as needed,
  • Ensure continuous budget (vs. actual) monitoring through monthly reporting and accompanying meetings, timely identifying and flagging issues of (potential) concern,
  • Responsible for end of the year closing and audits commissioned by donors,
  • Manage internal and external audits,
  • Develop, maintain and ensure adherence to screening guidelines and other relevant aspects of counter-terrorism policy, among others through supervising the screening of (partner) staff and suppliers.

Procurement & Logistics

  • Ensure procurement/logistics policies and procedures are adhered to,
  • Ensure systems and guidelines are in place for relevant aspects of logistics, including procurement procedures,
  • Oversee the proper maintenance and registration of all company assets,
  • Review and approve partners’ procurement and logistics policies as and when relevant,
  • Review and approve tenders, including those led by implementing partners,
  • Ensure continued widespread awareness and understanding among staff and partners about War Child Procurement policy and procedures.

Administration & ICT

  • Oversee administrative management and support related processes with regards to: office space and guesthouse(s); staff travel; visitor management (airport transfer, accommodation, etc.) and other administration,
  • Responsible for quality and security in the management and maintenance of IT and communications (laptops, printers, telephone and other means related to Information and Communication Technology),
  • Coordinate timely update of software/hardware systems to enable functioning of IT equipment,
  • Ensure the Operational Support department serves as an effective, accessible ICT help desk for the country office team and maintain active coordination with the global ICT team.

Supervision and Capacity Building (staff & partners)

  • Supervise the Operational Support department, including allocation of tasks, roles and responsibilities among the Finance Manager, Officer(s), Finance Assistant(s) and Administrative Officer,
  • Contribute to capacity building of all finance staff within WCH and of partner organizations,
  • Contribute to capacity building of all Procurement and Logistics staff within WCH and of partner organizations,
  • Contribute to capacity building of non-financial staff in finance and procurement,
  • Conduct performance management cycle (including goal development and review meetings) for all direct reports in accordance with relevant policies and procedures, and ensure continuous support (motivational, technical and otherwise) to direct reports through regular check-ups,
  • Maintain an open, productive and pleasant working environment for all staff in the Operations Department.


  • As a CMT member, contribute to country strategy development and management-level problem-solving, including resolving interdepartmental bottlenecks,
  • Support the process of identifying and assessing potential new partners,
  • Participate in the recruitment process as and when required.

Knowledge and Experience

  • Minimum of 5 years’ experience in similar positions with an NGO/INGO,
  • Holder of a bachelor's degree in finance, accounting or similar degree,
  • Relevant mid-to-senior level experience across at least one additional operational function other than Finance (such as procurement, logistics, ICT, Administration),
  • Solid understanding of procurement policies and procedures, preferably from the non-profit sector,
  • Strong track-record in successfully managing other staff of various backgrounds and levels of capacity,
  • Experience in complex humanitarian contexts such as the Syria response is strongly preferred.

Skills and Competencies

  • Fluency in Arabic and English,
  • Knowledge of and experience in Financial Planning, monitoring and Management, including using relevant software applications for the same,
  • Knowledge of and experience in Budget Planning, monitoring and Management,
  • Knowledge of and experience in ensuring compliance with donor rules and regulations,
  • Understanding of the reality on the ground and hands on approach to solve issues related to the programme,
  • Affinity with the non-profit sector and comfortable with low-resource environments and cost consciousness,
  • Strong computer skills, Microsoft Office and in particular Excel,
  • Cultural sensitivity,
  • Result-oriented,
  • Excellent attention to detail,
  • Works well in teams,
  • Flexibility,
  • Proactive approach,
  • Commitment to the vision and goals of War Child Holland, including adherence to the Child Safety Policy, is essential.


Amman, Jordan. The successful candidate must be eligible to work in Jordan.

Travelling to country offices of War Child Syria Response, its affiliates and elsewhere is required to fulfil the obligations of this role.

We Offer

Working as part of a multinational, multilocational team, committed to support children affected by violent conflict, who are hands on to make change happen!   A dynamic and challenging work environment, with opportunities to grow and enhance your skills.


Please note this position is open to those who have the right to work in Jordan; national terms and conditions apply. This is a national contract with corresponding benefits, for a duration of 12 months and with the intention to prolong depending on performance and fund availability.

How to Apply

Interested and qualified candidates are invited to apply by 9 February 2023 by uploading their CV and a short cover letter, in English, using the following hyperlink: Working at War Child | Career site (onlinevacatures.nl)

War Child will be reviewing applications on a rolling basis and reserves the right to close the vacancy if a successful candidate is identified prior to the deadline.


War Child is committed to humanitarian values, standards and norms and we expect the same from job applicants. War Child is especially committed to safeguarding the children and youth we support and doesn’t tolerate any form of abuse. Because we want to prevent and deter any actions that place children and youth at risk, conduct references are an important part of our recruitment procedure. As part of the selection process, War Child will request standardized references in accordance with the Inter-Agency Misconduct Disclosure Scheme and a recent Criminal Records statement.

Equal opportunity

War Child has a dream that every child lives in peace - no matter who or where they are. That’s why we pride ourselves on being an equal opportunity employer. We promote diversity and belonging in everything we do and select our potential new colleagues without regard to gender, race, colour, religion, nationality, disability, age or sexual orientation.

Application process

To ensure that we spend as much of our resources on the support of children and youth, War Child needs to operate as efficiently as possible. This means we can only process job applications received through our websites.

If we appoint a suitable candidate before the given closing date, the vacancy will be removed from our websites. In this case, any responses received after removal will not be processed. Sometimes the closing date of a vacancy is extended. If so, and you have not yet heard from us, your application will remain active.