Intern Shared Operations

‘flexible, independent with excellent planning & organizational skills’

4-5 days per week for a period of 6-9 months, starting in September 2022


You are interested in working in an international organization and eager to learn. You are enthusiastic, result driven and have great communication skills. As an intern in this role, you support the Operations and Quality officer and the Senior Advisor Organizational Development in the following areas: travel, quality management system development, sustainability management and operations in general. This is an overall internship in which you have contact with various departments. We are really looking for a Jack-of-all-trades!

Your Challenge

There is operational work to do, but you will also be involved in more tactical and strategic discussions. Obligations you may have in relation to your study, as well as your personal interests will be discussed with you in order to ensure that the time with War Child will benefit your start in the job market.

Your responsibilities

Quality management system development and ISO9001 certification

We are working towards ISO9001:2015 and Partos 9001:2015 certification of our quality management system. You will familiarize with the significance of a QMS for planning and control, and the specific challenges for a knowledge organization. As a member of the QMS development working group:

  • Prepare for improvement actions resulting from the internal quality audit
  • Prepare for the management review
  • Prepare for the certification audit

Sustainability management

We are working on a Sustainability Policy on Environmental, Social and Governance (ESG) aspects of the organization and its work. It should be ready before the end of the year. As a member of the working group:

  • Finalize the policy
  • Create the conditions for implementation of the policy
  • Enhance the engagement of the organization in sustainability issues, notably in the area of Environmental.

Shared Operations

  • Support day to day management of the department with tasks such as communications, planning and coordination, documentation, technical support (with help of servicedesk), etc.
  • Coordinate basic procurements and invoicing
  • Support with reporting and administrative tasks
  • Support with communications and coordination with country management teams
  • Provide support in organizing meetings and events, and preparing materials for these.


  • Contribute to maintaining good relationships with the travel agency, hotels and possible new parties in order to ensure (cost-) effective arrangements
  • Assist the HR department in the travel arrangement of applicants coming to HO and to make sure that field colleagues who visit HO are well assisted.
  • Support in the development and introduction of a new booking tool.

Your opportunities

We will offer you to dive into a topic of organizational improvement that tallies your personal interest and study requirements, such as stakeholder satisfaction management, knowledge management, sustainability management, sustainability reporting, to name a few.

Your profile

  • Student of HBO or Bachelor program, with specialization IBMS, Business Administration, Marketing, Economics or similar.
  • You are enrolled in a Dutch higher education institute for the whole duration of the internship
  • Ability to produce quality work outputs within agreed priorities and to deadlines
  • Preferably, you have knowledge of NGO and/or development sector
  • Ability to maintain contacts at different levels
  • Excellent planning & organizational skills
  • Problem solving skills, can-do mentality
  • Pro-active, independent and flexible
  • Interested to work and communicate with people from various backgrounds
  • Strong teamwork and communication skills including presentation preparation and delivery
  • Excellent command of English language, both spoken and written
  • Available for 4-5 days a week
  • Available to start mid-September 2022 for a minimum period of 6 months.

Our organisation

War Child is a medium-size development and humanitarian organization with offices in Amsterdam, Stockholm, Hamburg and nine conflict zones. The Shared Operations Department (including HR, Finance and ICT) is at the heart of the changes that have just started taken place to change from a primarily Dutch organisation to a more balanced global organisation. The Department provides services shared by all organizational units. We try to keep an informal ambiance within our office in Amsterdam, with a lot of room for creativity, inspiration and self-initiative from employees. We try to practice what we preach: dynamic, innovative, integrity focused and a drive to reach the highest possible results against the lowest possible costs.

Our conditions

We are looking for an Intern Shared Operations who will join Team Shared Operations, from September 2022 for a period of at least 5-6 months, 4-5 days per week. As intern in War Child you can count on an interesting internship, with an opportunity to learn a lot. Of course you will get guidance, but also freedom to work out your ideas. You will receive an internship allowance of € 200, - gross per month, based on 40 hours per week.

Please note that War Child interns need to be enrolled as students at a Dutch educational institution for the duration of their internship. Please note that this internship does not suit students who are in their thesis writing semesters.

How to Apply

Interested and qualified candidates are invited to apply by no later than 31 July 2022 by submitting their CV (English, max 2 pages) and cover letter here:

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War Child is committed to humanitarian values, standards and norms and we expect the same from job applicants. War Child is especially committed to safeguarding the children and youth we support and doesn’t tolerate any form of abuse. Because we want to prevent and deter any actions that place children and youth at risk, conduct references are an important part of our recruitment procedure. As part of the selection process, War Child will request standardized references in accordance with the Inter-Agency Misconduct Disclosure Scheme and a recent Criminal Records statement.

Equal opportunity

War Child has a dream that every child lives in peace - no matter who or where they are. That’s why we pride ourselves on being an equal opportunity employer. We promote diversity and belonging in everything we do and select our potential new colleagues without regard to gender, race, colour, religion, nationality, disability, age or sexual orientation.

Application process

To ensure that we spend as much of our resources on the support of children and youth, War Child needs to operate as efficiently as possible. This means we can only process job applications received through our websites.

If we appoint a suitable candidate before the given closing date, the vacancy will be removed from our websites. In this case, any responses received after removal will not be processed. Sometimes the closing date of a vacancy is extended. If so, and you have not yet heard from us, your application will remain active.